Transportation

We ship worldwide (well, almost worldwide) and we offer free standard shipping on all orders over $40.

Shipping & Delivery

Free shipping on orders over $40 (US: 5-9 business days) (International: 7-15 business days)

Standard Shipping: Flat Rate $4.90 (US: 5-9 business days) (International: 7-15 business days)

Air Shipping: Flat Rate $8.90 (US: 3-7 business days) (International: 5-9 business days)

Address

To ensure that you receive your parcel in time, please be sure to fill in the correct delivery address and contact information! If you find that the order information is incorrect, please contact us as soon as possible at tnbagcom@gmail.com, or contact us at Contact US and provide your order number and correct information.

Packaging

To protect the planet and reduce waste, we will try to pack multiple items into one package if you order multiple items. This may result in slightly longer processing time, especially if you order more than 5 items.

Limitations

Please note that due to certain restrictions, our carriers cannot ensure safe delivery of goods. Please double-check that the delivery address you specify contains specific information, such as unit number, street number, building number, etc.

We are not responsible for any delivery failures caused by negligent customer behavior. For example, providing incorrect delivery information, including name, address, zip code, etc.

For some countries/regions (including U.S. island territories), you may need to go to the local post office to pick up the package, and the delivery time may be longer than the above recommended delivery time. Thank you for your patience and understanding.

Customs Duties

All our warehouse shipments are duty-free. (Due to the different customs duties imposed by different countries) Therefore, all products must be borne by the customer after the package arrives at the destination country, especially if you choose express delivery.

If the customer refuses to accept the package due to import duties or other taxes, all return shipping costs, customs fees and handling fees will be borne by the customer. Please note that due to customs regulations, we cannot declare the purchased goods as gifts or sell them for less than the actual price of the goods.

Additional Information

1) Express delivery is not available to PO Box/APO/FPO addresses and outside of continental Europe (affiliated islands and territories of the above European countries). In addition, you are more likely to be charged customs duties than with flat rate shipping.

2) Shipping time does not include 1-5 days of processing time from the date of order placement. For pre-order items, the waiting time will be longer as we cannot guarantee the manufacturer's delivery time.

3) If there are any shipping issues with your package, you must contact customer support within 30 days of placing the order.

4) If you wish to cancel your order for personal reasons, you can do so free of charge as long as the order has not been dispatched to the logistics company. However, please understand that we will not be able to cancel the order once it has been dispatched to the logistics company.

Q: What should I do if my order is returned?

A:
Customer Responsibility: Wrong address, package refused, etc. We are not responsible for such situations. You will receive a store credit for the corresponding amount, minus the original shipping cost (the original shipping cost refers to the shipping cost we actually paid to the logistics company to ship your order, not the shipping cost you paid when placing the order). TNBAG Responsibility: Full refund (including shipping costs except insurance) or re-shipping of the goods you did not receive.

Still need help?

If you need additional support, please contact us at: tnbagcom@gmail.com